Login and Browser FAQs
 
Login Problems
             
I don't know my NetID
  Go to http://netid.uconn.edu to look it up.
 
I forgot the password for my NetID
  Go to http://netid.uconn.edu to reset your password or contact the UITS Help Center at 478-4357
 
I can log into my Exchange Mail account, but I get an error message when I try to log into HuskyCT.
  The password systems for the two accounts may not be the same. To reset your password for the NetID used in HuskyCT, go to http://netid.uconn.edu
             
I am sure of my NetID and password, but still get an error message when I try to log into HuskyCT.
 

1. Be sure you are using all lowercase letters for your NetID
2. Try clearing your browser cache (see instructions here)
3. Try using a different browser and/or a different computer
4. If none of these solutions fixes the problem, please contact irchelp@uconn.edu
             
Browser Related Problems
             
When I run the browser checker in HuskyCT, it says I am using an unsupported browser
  You may or may not experience problems when using HuskyCT. If you do, switch to a supported browser. See list here.
             
The HuskyCT browser checker says I have pop-up blockers turned on, but I enable pop-ups in Internet Explorer
  Pop-up blockers can exist in many places besides just in browsers. See the information here to find and disable pop-up blockers
             
The HuskyCT browser checker says I don't have Java installed on my computer.
  You will need to install a recommended version of Java on your computer. Follow the instructions here
             
The browser checker says I don't have the correct version of Java but I don't seem to be having any problems in HuskyCT.
  Some tools and features in HuskyCT are more heavily dependent on Java than others, so it is possible that you may not notice a problem. However, if you do encounter problems with mail, discussion, adding content files, using the HTML creator, or in chat rooms, follow the instructions for changing the version of Java that you have installed on your computer.
             
Nothing happens when I click on a link to open a file
  Since Windows XP Service Pack 2, Internet Explorer has a security feature that prevents automatic file downloads and a warning message is displayed near the browser address window. View these instructions for eliminating the problem in HuskyCT.