| Browser
Help for HuskyCT |
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| Basic Procedure | |||||||||||
1 |
Determine if browser is set properly for HuskyCT | ||||||||||
| ** If it does not pass the browser check for Vista, make adjustments by following steps 2 through 6. | |||||||||||
2 |
Be sure your browser is validated for Vista 3.0 | ||||||||||
3 |
Be sure you have disabled all pop-up blockers | ||||||||||
4 |
Install or reinstall the proper Java version | ||||||||||
5 |
Uninstall "extra" toolbars (Google, MSN) | ||||||||||
6 |
Check for and eliminate any viruses or spyware | ||||||||||
7 |
Use Blackboard's Browser Tips and Troubleshooting page for more help. | ||||||||||
| |
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| Step 1: Determine if browser is set properly for Vista | |||||||||||
| Run the HuskyCT Browser Checker | |||||||||||
| The "Check Browser" link is also available from the HuskyCT Login Page and the My Courses Page | |||||||||||
| NOTE: If you are having a problem using HuskyCT, try using a different computer. If your problem goes away you need to make adjustments to your own computer settings. | |||||||||||
| Step 2: Be sure you are using a browser that is validated for Vista 3.0 | |||||||||||
| View List of Supported Browsers | |||||||||||
| NOTE: This list can change with each new Vista Service Pack, so be sure to check for the most up-to-date information. | |||||||||||
| As of October 22, 2007, the following browser versions have been validated for use with Vista 3.0: | |||||||||||
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| Download links for supported browsers: | |||||||||||
| Internet Explorer (update Windows version) | |||||||||||
| Netscape 7.2 (download here) | |||||||||||
| Mozilla Firefox 1.0.7 (download here) | |||||||||||
| It is important to be sure ALL of the pop-up blockers are disabled. This includes blockers inside the browsers as well as blockers in "extra" toolbars or those in security software. | |||||||||||
| NOTE: You usually have the choice of disabling the pop-up blocker or allowing pop-ups on vista.uconn.edu | |||||||||||
a.
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View detailed instructions on disabling pop-up blockers for the following browsers: Internet Explorer, Netscape, Firefox, and Safari | ||||||||||
b.
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Use the following links for information on how to disable or change the settings for each pop-up blocker source listed | ||||||||||
| Norton Internet Security | |||||||||||
| Zone Alarm Pro. | |||||||||||
| Google Toolbar | |||||||||||
| Yahoo Toolbar | |||||||||||
| MSN Toolbar | |||||||||||
| AOL Toolbar | |||||||||||
| AOL Software | |||||||||||
| ICQ Toolbar | |||||||||||
c. |
Search your hard drive or your list of programs in "Add or Remove Programs" for any software with "pop-up" in the name. |
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| Help links for two common programs: | |||||||||||
.
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Pop-Up
Stopper Pop-Up Zapper |
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| NOTE: Temporary pop-up blocking can often be achieved by holding down the CTRL key OR the Shift key and then clicking on the link. | |||||||||||
| (return to top of page) | |||||||||||
| Step 4: Install or Reinstall the proper Java version | |||||||||||
| Windows | |||||||||||
a.
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Use one of the following paths to get to Add or Remove Programs | ||||||||||
| Start >> Control Panel >> Add or Remove Programs | |||||||||||
| Start >> Settings >> Control Panel >> Add or Remove Programs | |||||||||||
b. |
Check program list for Java version(s). Want to have ONE of the following: | ||||||||||
| J2SE Runtime Environment 5.0 update 4, update 5, update 6, or update 7, or Java 6. | |||||||||||
| NOTE: Since the most recent Vista 3.0 hotfix, Java Runtime Environment (JRE) 6 is supported. | |||||||||||
c.
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To remove old versions or extra version | ||||||||||
| Click on the version you want to remove | |||||||||||
| Click the Change/Remove button | |||||||||||
d.
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To install J2SE(TM) Runtime Environment 5.0 Update 7(also referred to as J2SE Runtime Environment 1.5_07) | ||||||||||
| Go to http://java.sun.com/products/archive/j2se/5.0_07/index.html | |||||||||||
| Click on "Download JRE" | |||||||||||
| Click on "Accept" | |||||||||||
| |
Click on "Windows Online Installation (typical download size is ~7.1MB), Multi-language " link | ||||||||||
| Respond in the affirmative to all questions asked during the install EXCEPT do not accept Google toolbar or Google Desktop. | |||||||||||
| Mac users and Java | |||||||||||
| Check the following site for information | |||||||||||
| http://www.apple.com/macosx/features/java/ | |||||||||||
| (return to top of page) | |||||||||||
| Windows | |||||||||||
| Go to Add or Remove Programs in the Control Panel | |||||||||||
| Click on the name of the software | |||||||||||
| Click on the Change/Remove button | |||||||||||
| See ITS Network Security site for more information | |||||||||||
| Step 7: Use WebCT's "Browser Tips and Troubleshooting" page for more help | |||||||||||
| Go to Browser Tips and Troubleshooting | |||||||||||