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WebCT Browser Help

Browser Tuneup Tools
   
 
For WebCT to function properly, the correct browser settings are needed. WebCT provides tools and help pages to assist users with this task.
 
 
  WebCT Campus Edition Browser tuneup tool
  WebCT Vista Browser Checker
    List of Supported Browsers
   
  NOTE: If you are having a problem using WebCT, try using a different computer. If your problem goes away you need to make adjustments to your own computer settings.
   
General Fixes to Try
   
1.
Try a different browser
     
    Internet Explorer (download Mac version)(update Windows version)
    Netscape 7.2 (download here)
    Mozilla Firefox (download here)
   
2.
Be sure you have disabled ALL pop-up blockers
   
  It is important to be sure ALL of the pop-up blockers are disabled. This includes blockers inside the browsers as well as blockers in "extra" toolbars or those in security software.
   
  NOTE: You usually have the choice of disabling the pop-up blocker or allowing pop-ups on vista.uconn.edu
   
a. View detailed instructions on disabling pop-up blockers for the following browsers: Internet Explorer, Netscape, Firefox, and Safari
 
  b. Use the following links for information on how to disable or change the settings for each pop-up blocker source listed
     
    Norton Internet Security
    Zone Alarm Pro.
    Google Toolbar
    Yahoo Toolbar
    MSN Toolbar
    AOL Toolbar
    AOL Software
    ICQ Toolbar
     
  c.

Search your hard drive or your list of programs in "Add or Remove Programs" for any software with "pop-up" in the name.

    Help links for two common programs:
  . Pop-Up Stopper
Pop-Up Zapper
   
  NOTE: Temporary pop-up blocking can often be achieved by holding down the CTRL key OR the Shift key and then clicking on the link.
   
  (return to top of page)
   
3.
Install or Reinstall Java 1.5
   
  Windows
     
 
a.
Use one of the following paths to get to Add or Remove Programs
 
  Start >> Control Panel >> Add or Remove Programs
 
  Start >> Settings >> Control Panel >> Add or Remove Programs
 
 
 
b.
Check program list for Java version(s). Want to have ONE of the following:
 
  Java 2 Runtime Environment version 1.4.2_06 or higher OR
 
  J2SE Runtime Environment 5.0
 
 
 
c.
To remove old versions or extra version
 
  Click on the version you want to remove
 
  Click the Change/Remove button
 
   
 
d.
To install new Java version (Java 5.0, also referred to as 1.5)
      http://www.java.com/en/download/index.jsp
      Best to use automatic download and not manual
       
  Mac users and Java
     
    Check the following site for information
      http://www.apple.com/macosx/features/java/
       
4.
Uninstall "extra" toolbars - Yahoo!, MSN, Google
   
  Windows
     
    Go to Add or Remove Programs in the Control Panel
      Click on the name of the software
      Click on the Change/Remove button
       
5.
Check for and eliminate any Spyware or viruses
     
    See ITS Network Security site for more information
       
  6. Use WebCT's Browser Tips and Troubleshooting page for more help
 

 

 

 

 

 

 

 

 

 

 


 

   
Hours
  8:30 to 4:00, Monday-Friday
   
Contact Information
  (860) 486-5052
  irchelp@uconn.edu
 
Location
  422 CUE
  368 Fairfield Rd
  Storrs, CT 06269-2142
   
 
 
 
  Janet Jordan, Manager
  (860) 486-2721
  janet.jordan@uconn.edu